1. Who We Are & Scope

Tampa Bay Soft Wash & Pressure Cleaning (“Company,” “we,” “us,” or “our”), operated by Brian Vasquez and Jessica Lakins in Pinellas County, Florida, respects your privacy. This Privacy Policy applies to https://tbsoftwash.com, our quote request tools, customer service reminders, and internal administrative integrations.

2. Information We Collect

Quote & Service Property Information: Name, service and billing street address, email address, phone number, exterior surface details (such as roof material or Trident Protects paver sealer specifications), and optional property access notes you provide when requesting an estimate or scheduling work.
Invoicing & Payment Records: Invoice history, estimate totals, and payment confirmations (Check, Zelle, ACH, Cash, or Intuit QuickBooks Payments). We never store raw payment card numbers or bank account credentials on our web servers.
Website Analytics: Aggregated traffic and attribution metrics via Google Analytics 4 to improve local service coverage across Tampa Bay.

3. Intuit QuickBooks Online Integration & Financial Data Privacy

Tampa Bay Soft Wash uses a private, internal OAuth 2.0 integration with Intuit QuickBooks Online strictly to synchronize our own company’s customer contact records, estimates, invoices, and service recall schedules.

Internal Use Only: Data accessed via the QuickBooks Online Accounting API is used solely by authorized Tampa Bay Soft Wash operators for customer billing, bookkeeping reconciliation, and maintenance recall scheduling.
Encryption at Rest & In Transit: All QuickBooks OAuth 2.0 tokens, API credentials, and sensitive property notes are transmitted exclusively over TLS/HTTPS and encrypted at rest using AES-256-GCM authenticated encryption.
Zero Sale or Sharing: We never sell, rent, license, or share QuickBooks Online data, customer lists, or mobile phone numbers with third-party marketers, data brokers, or external advertisers.
Data Retention & Revocation: Company administrators may disconnect QuickBooks Online access at any time from the Admin Hub or directly within Intuit’s Connected Apps settings, which immediately revokes stored OAuth tokens.

4. SMS / Text Messaging & TCPA Compliance

When you request a quote, schedule exterior cleaning, or opt in to maintenance reminders with Tampa Bay Soft Wash at (727) 641-1296, you may receive service-related text messages (such as quote confirmations, crew arrival notifications, and annual or biennial wash recall check-ins).

Mobile Opt-In Privacy: Mobile information and SMS opt-in consent data will never be shared with third parties or affiliates for marketing or promotional purposes.
Opt-Out Anytime: Reply STOP, UNSUBSCRIBE, or CANCEL to any text message to opt out immediately. Reply HELP or call (727) 641-1296 for assistance. Standard carrier message and data rates may apply.

5. Your Rights & Contact Information

You may request access to, correction of, or deletion of your contact profile at any time (subject to statutory tax and accounting record retention requirements) by contacting us:

Tampa Bay Soft Wash & Pressure Cleaning
Clearwater, FL • Phone: (727) 641-1296 • Email: bvasquez@tbsoftwash.com